At Ithika Studio, we are pleased to offer exchange for your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size. You have to self ship the received products to us and once it qualifies our QC we shall dispatch your replacement order.
One of our team members will be happy to assist you through this process. You can contact us by email at firstname.lastname@example.org or by phone at +91-9830278875
- Exchange not accepted due to color Difference. 10% to 12% Color difference might be there due to screen resolution and lights.
- Exchange is not accepted if Customer does not like the material or color of the product order. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order.
At Ithika Studio, we offer a store credit against your purchase* If you are not satisfied with your shopping and would like to return any of the items purchased, please contact us within 7 days of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping cost (if any) does not account for store credits*
You may contact us via email at email@example.com or call us +91-9830278875 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours. Please ensure that the product you return is unused, unworn and the original tags are intact. We are not liable for any returns that we were not notified about first. We also suggest to get your courier insured.
P.S. No exchange and refund on discounted items. | Store Credit validity for 3 months only.
Prepaid orders are not eligible for cancellation.
If you wish to cancel your COD order, please write to us within 24 hours at firstname.lastname@example.org with the subject “CANCEL ORDER” with your order number.